Frequently Asked Questions – FAQs
are provided below for your convenience.
A: Yes, we ship worldwide.
A: Yes, we ship Worldwide.
A: We submit the weight and dimensions of the part / package / skid and obtain a quote. Whichever shipping company comes back at the better rate is who we use.
A: No, all shipping costs are over and above the price of the part.
A: No, anything leaving Canada is exempt from taxes.
A: Depending on if the parts are on the shelf and ready to go, or if we have to get them removed from the machine still. Typically, we can have the parts off within a day or two. But we ask you to call and ask prior to driving and or showing up. If the parts are getting shipped, there would be the delay on whatever the shipping company would have for delivery day.
A: Yes, please contact us to verify hours of operation.
A: Yes, we take Mastercard, Visa, American Express over the phone. We also have options for e-transfers and wire transfers. The parts must be paid for prior to the parts leaving our yard.
A: We only quote and charge prices in Canadian funds.
A: John Deere, Case IH, New Holland, Deutz, Caterpillar, Fendt, CLAAS, McCormick, Gleaner, Massey Ferguson, Allis Chalmers, Buhler Versatile, CAT Lexion, Cummins, Degelman, Hesston, HoneyBee, MacDon, Iveco, Kubota, Leon, Melroe, Perkins, Precision, Rake-Up, Steiger, SwathMaster, Valtra, Versatile, Victory Super 8, White Farm Equipment, Ezee-On, Alo, Co-Op Implements.
A: Yes, for the most part we use OEM part numbers.
A: Yes, we can typically source out new parts.
A: When we part down our equipment we do inspect the parts. When we sell something as an assembly, such as a good used transmission, we drain the oil and check for any filings, take the top cover off and do a visual inspection. If we find any filings, or see something concerning, we would not sell that part.
A: No, only our mechanics can pull parts.
A: Farm tractors, combines, swathers, and self propelled forage harvesters.
A: For good used parts that are not electronic we have a 30-day replacement warranty. The warranty does not cover downtime, shipping, labor, it just covers the part itself. We need to know right away if there are any issues with the warranty. For rebuilt parts we would have a 1-year warranty. The warranty does not cover downtime, shipping, labor, it just covers the part itself.
A: No return after 30 days. Any return is subject to a restocking fee and the customer must prepay the freight on returning the part. Any return must be arranged with your original salesperson prior to sending the part back.
A: Yes, you can call us about specifics and if we are able to, we will get pictures taken for you. Pictures do go at the bottom of the list, and at certain times of the year we are unable to send someone out to take pictures due to business volume.
About our Business
A: We are situated on around 75 acres of land.
A: We have been in business since 1988.
A: We are busy all year, however our busy months start in June and goes until November. With August – November being the busiest.
Refunds & Returns
A: All returns must be pre-arranged and are subject to a re-stocking fee.
A: We do not accept returns after 30 days. Returns are subject to a re-stocking fee and must be pre-arranged with your original salesperson.
A: Yes, the customer must pay the freight on returning the part.